Help Desk

Help Desk

Fall 2022 Hours

Monday – Friday: 8:00 AM – 10:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM 

Monday – Friday: 8:00 AM – 8:00 PM
Saturday: Not Available
Sunday: Not Available


Observed Holidays 
(The Helpdesk will be closed during the following observances) 
Monday, September 5 – Labor Day
Monday, October 10 – Columbus Day
Thursday, November 24 – Thanksgiving
Friday, November 25 – Day After Thanksgiving

Calls or Emails received by the Helpdesk after business hours or on the days listed above will be replied to on the next business day

DoIT Technology HelpDesk

DoIT Technology HelpDesk Support
The technology areas the Helpdesk Support are:
  • Faculty, Staff and Student email
  • Access and support for CUNYfirst and the CUNYPortal
    ***Note: CUNYfirst and the CUNY Portal are hosted by CUNY. Service issues and delays are beyond our control***
  • Computer hardware and software technical support for college issued computers and laptops
  • Telephone, voicemail and the college telephone directory
  • Network and wireless connectivity issues
  • John Jay hosted and supported applications and servers
  • Classroom equipment problems
  • Internet, Inside John Jay and the JayStop (Intranet) Support
  • Classroom/Lab Technology Support Services (CLSS formerly ITSS)
  • Web Support services

Related Links



DoIT Technology HelpDesk - (212)237-8200