Jay Express Services and EM Call Center

Jay Express Services and EM Call Center

Welcome to Jay Express Services, John Jay’s information central!

MONDAY - THURSDAY 10:00 AM - 3:00 PM
MONDAY - FRIDAY 9:00 AM - 5:00 PM
MONDAY - FRIDAY 9:00 AM - 3:00 PM
[We are closed for 1 hour: 12:00 PM - 1:00 PM] 

The Virtual Jay Express Services Counter on ZOOM! 

Speak with a Jay Express representative or Financial Aid Counselor via ZOOM!
Monday to Friday 3:00 PM - 5:00 PM 
John Jay students are eligible for a free Zoom account by signing in with their John Jay email and password.

Important Information

COVID-19 Safety Plan

Quick Links

Academic Calendar  Important dates and deadlines set both by the College and CUNY

Academic Advisement - Freshman/transfer advisement, CUSP advisement,  Appointments

Bursar - Tuition and Fees, Payment Deadlines, and Schedule of Tuition Refund and Student Liability

CUNYFirst101 - directions to some of the important things you will you do in CUNYfirst

Declaration of Major - add, change or remove a major/certificate.  

Declaration of Minor - add, change or remove a minor.

Financial Aid – FAFSA, student loans, Scholarships, forms

Registrar – Graduation requirements, Academic Standards & Requirements, forms

...Did You Know...  MOST transactions can be done online or via email!

Declare your major/minor/specialization via email to jayexpress@jjay.cuny.edu

Submit FAFSA Verification worksheets & documents using the secure Dynamic Form upload.

Official Transcript: Order Your Official Transcript Online! click here


Questions about your tuition bill/refund? Send an email to bursar@jjay.cuny.edu

Grade Change/Grade Appeal Requests & Inquiries: Send an email to gradechange@jjay.cuny.edu

Difficulties applying for Graduation? email jayexpress@jjay.cuny.edu 

Need to change your name? Send the Change of Name form to jayexpress@jjay.cuny.edu

Questions about E-Permits? Send an email to epermit@jjay.cuny.edu

Questions about degree audits? Send an email to registraraudit@jjay.cuny.edu

Questions about credit evaluations? Send an email to evaluations@jjay.cuny.edu

Retroactive Resignation requests via e-mail: Send an email to retro@jjay.cuny.edu

**Your assigned John Jay student email must be used to conduct all College related business and inquiries. If you do not have access to your email please indicate in the subject area if you are an alumni, new freshmen or new transfer.**

CUNYFirst 101

For step by step guides on how to get a copy of your: unofficial transcriptsenrollment lettersaccount inquiriespaying your bill, change your mailing addressetc!

How To Videos