In-Person Services at Jay Express

In-Person Services at Jay Express

In-Person Services at Jay Express

Welcome to the Jay Express Services Counter!

Students requiring assistance at our counter area must schedule an appointment. 

Please note: Diploma pick-up & in-person transcripts are no longer provided. Diplomas for recent graduates are scheduled to be/have been mailed out. Previous graduates may submit the diploma mail request form to the Registrar to receive their diplomas.

Click here to order your transcript online!

If you need assistance that goes beyond what is offered at the counter, please inform a representative or contact us via email or the EM call center.

Below is a breakdown of the services offered at our counter this semester!

Registrar Related Services

  • Enrollment Verification Letters - Requests for enrollment letters.
  • Registration Help - Inquiries regarding the registration process, readmission, course issues, etc.
  • Personal Info Changes - Requests to change personal information such as permanent name. Some of these changes can be accomplished through CUNYfirst.
  • Residency/In-State Tuition Inquiries

Financial Aid & Bursar Related Services

  • General Financial Aid Inquiries - Inquiries regarding FAFSA, TAP, Excelsior Scholarship, Student Loans, etc.
  • Verification Follow Up Inquiries
  • Tuition information